Like any other machine, PC computers need maintenance.  If you want a quick fix to an annoying problem with no long term agreement, use our QuickTech.  However, over time, computers slow down, freeze up (or lock up), and may be invaded by malware, spyware or even viruses.  They accumulate junk files similar to how engine oil accumulates sludge just from regular use.  So, you can either pay a small amount for maintenance now or pay much more for repairs later.  Also, computer software needs regular updating.  However, a technician has to replace you at your computer to do all this maintenance.  If you were having it done in your home, you would have to straighten up your house, dress appropriately, and lock up the dog  if a technician were on the way.  In a small office, the option of letting the technician in after hours may not be available or practical.  Why should computer maintenance be such trouble?  At OnlinePCWorks we give you the peace of mind knowing that your computers are maintained regularly, and, most of the time, without interrupting your use of the computer.  Remote Tech Support allows us to conduct our 20-point¹ regularly scheduled maintenance on your PC, fix problems as they occur, update your computer, and provide you with tech support by email (phone and chat support available for businesses).  All of this can be done remotely during the hours your computers are not in use.  Combined with a service program, we take on the responsibility of the health of your computer software.  It is kind of like "health-insurance" for a computer and you have the benefit of expert advice from a technician and computer science college teacher.  Remote Tech Support (RTS) has no long-term commitment so you can quit at any time with just a couple of mouse clicks.

     Are you tired of software that does not even remove the junk it says it removes?  We a technician with real-time service to your PC computer.  While subscribing, your computer will be made to run smoother, faster and will be much less likely to have software failures.  During a subscription, we maintain your computer for you.  Should a software failure occur while under a subscription, you are eligible for Crash Prevention and Recovery (CPR).  You pay no additional cost for service, just the amount of your next service, hardware extra.  If it is a computer or Windows failure, you simply pay for your next maintenance visit.  However, if we do a good job maintaining your computer, it may never crash until you upgrade it.  Then we can also help you with purchase and installation of the upgrades. 

        An additional benefit that can be added is PCGlobal.  With it, you can log into your own computer from anywhere in the world from any computer that is on the Internet.  At which time, you can remotely work on your own computer, using your programs, files and settings just like you were sitting at your desk.  Once you start RTS, ask about PCGlobal.  Remember, you can pay us a small fee for service now or pay a large bill for repairs later.

PCWorks' Remote Tech Support:  Renewal subscription periods are quarterly for businesses and professionals, but semiannual for personal computers in the home.  Once payment is received, we log into your computer using RTS and perform all the services at your chosen Level of Service and you also continue to have the personal tech support we promised for the next renewal period (3mos or 6mos). 
Problem computers:  And additional $30 is charged for problem computers, ones that are very slow, crashes frequently, is infected by a virus, needs a lot of maintenance, or has an excessively fragmented hard drive.  These computers will usually require services that are in addition to the normal maintenance tasks performed during RTS sessions.
Crash Prevention and Recovery:  (Jacksonville, FL only) Should the computer become completely inoperative, requiring a physical repair, you do not pay for the recovery (normally $25 + $49/hr), you just pay for your next service renewal, additional software or hardware extra. 

QuickTech:  $49/hour

Security Notes:  Remote Tech Support Maintenance involves running a small program.  However, with a subscription, you can temporarily disable it.  When we plan a scheduled maintenance, we will message you in advance.  By having regular, preemptive maintenance, your computer runs better and you greatly reduce the likelihood of computer crashes, spyware, popups, and virus infections as well as staying up to date on the latest updates.  Any time you need assistance, even if it is just a question about how to use your computer, email us.  Questions should be concerning your computer hardware, Windows, or utility software, but we have sometimes helped people with programs, though that is left up to the publisher of the program.

Computers in the Jacksonville Florida area can include hardware replacement at the regular hourly rate plus cost of the hardware if the computer is brought to us.  Add $25 if we have to travel to you.  Standard RTS includes one hardware visit per subscription period and Premier includes unlimited hardware visits per period.

For additional information on Remote Tech Support, call Dewey DeFalco toll free (904) 425-1264.

Our many-point maintenance will speed up your computer, get all utility updates, free up hard drive space, delete spyware, delete advertising programs, clean it up and fix it up.  Rates apply only to services performed by us.  All software and hardware purchases are extra.

Remote Tech Support and QuickTech are strictly for preventive maintenance.  Though there may be some recovery involved, clients should not assume that PCWorks has any responsibility for lost data, programs, operating system, software or hardware.  Though we do all we can to keep your computer running well, we do not assume any liability, both expressed or implied, except as provided by law.  We make no warrantees or guarantees, both express or implied.  Any computer for which we have no connection for more than 30 days will be be disconnected.  A $10 reconnection fee will apply to reconnect during the subscription period.  Otherwise, the full reinstatement cost of $99 will be required if after the subscription expires.  Clients should be advised that we do not support any computer that has been used for file sharing, surfing of pornographic, gambling or illegal web sites or for any illegal activity.  Also, we do not support a computer any time another technician works on the computer, any internal hardware is replaced by anyone, the computer or its settings is tampered with or there is any external damage (such as if it were dropped).  Any of these instances will void anything claimed on this web site, our printed literature or any other claims verbal or otherwise.